AXA Lebanon | F.A.Q.

F.A.Q.

1. What is AXA MIDDLE EAST?
2. What is AXA group?
3. What are the exact activities of AXA MIDDLE EAST?
4. Why should I choose AXA MIDDLE EAST to insure my relatives, my parents, or myself?
5. Why pay more when it is possible for me to contract the same insurance policy significantly cheaper? What is the added value I will be getting?
6. What should I do in case of accident, claim, request or investigation?
7. Insurance companies usually use vague and ambiguous terms in their contracts? Can I entirely trust your company?
8. Am I safe when dealing with AXA ME? Who is your re-insurer?
9. How much time is needed to settle a claim?
10. What is MedNet?

1- What is AXA MIDDLE EAST?

AXA ME is a Lebanese insurance company whose capital is 10.050.000.000 Lebanese pounds, fully paid. The company’s origins go back to the beginning of the twentieth century, since it is one of the most ancient insurance enterprises in Lebanon. Today, this company is a subsidiary of AXA group, one of the world leaders in insurance and financial protection. AXA ME operates from several offices in Lebanon: Beirut (Wardieh), Jal El Dib, Tripoli, Saida, Tyre, Jdita (Chtaura) and Zahleh. AXA MIDDLE EAST’S objective is to become an ultimate reference in the insurance’s sector at both local and regional level.

2- What is AXA group?

AXA group is a world leader of financial protection. AXA’s vision includes a special conception of the job -financial protection- as well as a particular way to accomplish it. Financial Protection means accompanying our 50 million clients, throughout the different stages of their lives, answering all their possible needs by a large spectrum of advice and solutions that covers protection of goods, heritage transmission, as well as savings an foresight.We intend thereby to make our relationship last by helping our clients face the future and achieve their project in safety. By doing this job, we guarantee our clients a unique promise: proximity and expertise. This is why we dedicate our 175 000 professional colleagues to their service. Our professional and appropriate responses help them be life confident.

AXA group in figures: (by December 31st 2008)

91.2 billion euros in revenues
981 billion euros in assets under management
3.6 billion euros in adjusted earnings
174 935 employees
50 million clients

A group respectful of values…
5 values carry AXA’s vision and express the way of behaviors of all the collaborators in the group:

Professionalism
Innovation
Realism
Team spirit
Respect of promises

3- What are the exact activities of AXA MIDDLE EAST?

AXA ME offers you coverage against all types of risks you could encounter during your private or professional life. AXA ME’s objective is to become the leading company in matters of innovation, practices and client satisfaction.

4- Why should I choose AXA MIDDLE EAST to insure my relatives, my parents, or myself?

AXA ME is a subsidiary on a world leader in insurance that possesses a century of experience on the Lebanese market, plus an impressive number of accomplished operations that makes it an undisputable insurance expert.

By choosing AXA ME, You will benefit from:

The experience of a world leader in insurance
The know how of a specialist in the Lebanese insurance sector
A wide range of innovative products
A professional motivated and concerned team, entirely devoted to your service
The prominence of an international group, present locally
A company that honors its engagement

5- Why pay more when it is possible for me to contract the same insurance policy significantly cheaper? What is the added value I will be getting?

Consider two majors issues: the products and the after sales service. These two parameters are in fact interdependent but constitute the success or failure factor of an insurance company. A company can strive to offer an innovative range of products but disregard the offered service by remaining distant and poorly connected to its clients. On the other hand, a company can offer a quality service, but might fail to offer the adequate panel of products to its clients. At AXA ME, we are mobilized to improve continually our product panel and our services in order to always offer you an optimal satisfaction. Innovation and effectiveness are the two objectives that we strive to attend permanently, in order to offer you a veritable added value.

6- What should I do in case of accident, claim, request or investigation?

At AXA ME, we have created a wide network of insurance experts whose unique mission is to answer all your needs.

This network is subdivided in three departments:

The call center
The account executive teams
The costumer service and relation team

If an account executive or a costumer relation responsible has been designated at your service, or if you have a specified broker, then you should contact them directly.

7- Insurance companies usually use vague and ambiguous terms in their contracts? Can I entirely trust your company?

Can you ever trust our company entirely? Our service state, our history, and the fidelity of our clients are the main witnesses of our credibility. When we present you with our products and services, you can rest assured that our experts will explain to you the detail of your coverage and exclusions, as well your rights and duties.

8- Am I safe when dealing with AXA ME? Who is your re-insurer?

Our re-insurers are chosen among the worlds finest, according to a strict selection established by experts from AXA group.

9- How much time is needed to settle a claim?

There are two ways in settling a claim:

1. The work indemnity or motor insurance is paid directly by the company to the service provider, i.e. MedNet Health Plan. In that case, you don’t have to pay anything to settle the claim.

2. The claim settling will just take a few days if your file and your claims declaration, are completed.

10- What is MedNet?

MedNet is a service commissioner that serves third parts, by administrating a wide network of healthcare providers: the great hospitals, laboratories, doctor’s cabinets, polyclinics, pharmacies and therapy centers. AXAME holds 31% of MedNet’s shares.